Sea Discovery


TECHNICAL SUPPORT ENGINEER

Job ID: 14611
Location: USA
Status: Full Time
JobLevel: Mid Career
Company: Ixsea Inc.
Contact: Human Resources

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Job Description
IXSEA COMPANY
Ixsea is worldwide leader in fiber optic technology applied to navigation and positioning systems.
Headquartered in Paris France, the American Subsidiary, Ixsea Inc., is responsible for sales and technical support throughout the Americas and is located in the greater Boston area. We are expanding our capabilities and require additional senior tech support engineers. See www.ixsea.com for more detailed information

BASIC RESPONSIBILITIES
Represent the customer in all technical issues to the various Ixsea departments. Departments include product line managers, sales managers, and repair managers. Also be the Ixsea technical representative to the customer

Responsible for all technical support in North America and occasionally assist other Ixsea technical support engineers in other worldwide areas. Open and follow up in Ixsea system of Hot Line, Hot Mail, Actions and Customer Claims under support ticket tracking software JIRA.

Support for customer equipment installations, demos, training and on-site repairs. Position requires extensive travel to customer sites, France, and exhibitions of approximately 25% of the time.

Maintain technical expertise through various Ixsea training programs both online and in France. This requires continuous and self training in all functions, technology and physics related to Ixsea systems. Contribute to customer training program development.

Participate in local office activities including IT systems, sales administration, sales meetings, participation in exhibitions including demo systems and show materials.

QUALIFICATIONS
Technical degree preferably in electronics or marine surveying with working knowledge of software.

Knowledge of marine navigation, positioning, surveying, construction and instrumentation systems

Minimum of 5 years experience in marine sensor support activity.

OTHER
Position reports directly to Ixsea technical support manager in France and to the local, USA general manager administratively.

Interested applicants should send their resume and salary history to hr@ixsea.com
 
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